4.8
CSAT
Peter SternFounder & CEO, Nimi
AI-Native Service
Customer SupportRedefined, Not Replaced.
With Kim you don't just get a powerful AI toolkit, you also get Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement.
$0.60/ticket200+Shopify Brands4.8CSAT70%tickets auto-handled$0.70/resolved ticket$0.60/ticket200+Shopify Brands4.8CSAT70%tickets auto-handled$0.70/resolved ticket$0.60/ticket200+Shopify Brands4.8CSAT70%tickets auto-handled$0.70/resolved ticket
Trusted by Top Brands200+ Shopify Brands
Peter SternFounder & CEO, Nimi
“We have been able to focus on other aspects of our business while kim.cc takes care of our support!”
Margaret NyamumboFounder, KahawaFounder“Our one-touch resolutions have increased by 45% since Kim has taken over”
Lauren ArapageCEO, Anemos
68%
Faster First Response Time
RHICS Manager
The Problem
AI Can Answer Tickets. It Still Can’t Run Support on Its Own. That’s Where Human Judgment Still Matters. Especially When the Answer Isn’t Black and White.
Critical Knowledge Lives Outside SOPs- AI Still Needs Ongoing Supervision
- Closed Tickets Aren’t Always Resolved
AI-Native Service by Kim
AI Can Follow the Playbook.
The Problem Is What’s Not in It.
AI handles the repetitive stuff with ease. Edge cases need context, judgment, and knowledge that doesn’t always live in your help center.
Know more
NOT JUST AI
Sentinels Guard the Tickets That AI Alone Can’t Resolve
Sentinels understands the
blocker before acting.
Tickets with a confidence score below 90% are handed over to Sentinels, who review the ticket to understand the roadblock.
Sentinels looks
beyond the
policy.
Sentinel reviews policy, customer LTV, and the context to resolve the edge cases while also training the AI.
Sentinels bring
human
judgement to AI.
Sentinel overrides the standard return rule and approves the refund resolving the case AI could not.
Sentinel turns
edge cases
into resolved tickets.
No more tickets will be closed without proper resolution. Your ticket reopen rate will come down to as low as 0%*.
New active ticketUnder Sentinel ReviewTicket closed
KatherineI was away for a few days. Just got back home and opened this package and my shoes are completely damaged!
Summarising customer message
Fetching customer & order details
Mellisa Robert
melrobert@gmail.com
Sentiment
DecliningTier
HighLTV
$24,366
High-value customer identified
Reviewing return eligibilityThis order is outside the return window. Would you still like to make an exception?
Reviewing where AI stoppedReturn window expired!!!
Can not process a refund or replacement. Ticket paused.
KatherineI was away for a few days. Just got back home and opened this package and my shoes are completely damaged!
Kim’s sentinel
Hi Mel, we’re really sorry your product arrived damaged and for the inconvenience this has caused.
Although your order is outside our standard return window, we’ve made an exception and arranged an exchange for you.
Katherine🤩 🥳 🎉 😄 yayy thankyou so much!!!!!!
Keep return policy (recommended)Make exception
So, What Do Sentinels Actually Do?
Sentinels are trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement.
Human Support Agents with AI assistance90 days in, 90% of your support tickets are handled by Kim
90 days in, 90% of your support tickets are handled by Kim
Know What Your AI Is Doing. Always.
See what it handled, what was reviewed, and how every customer issue was resolved.
Integrates with 100+ tools like
Shopify, Zendesk, Gorgias etc
Explore moreConnect Kim with your existing stack across helpdesk, ecommerce, shipping, and CRM tools, no workflow changes needed.
All They Promise.
Everything We Deliver.
What actually
matters.
AI + Human in one loop
- Human oversight
- Built-in AI Efficiency
- Consistent brand voice
- Save 40% on operating costs
- Handled end-to-end
- Real-time performance insights
CX Agencies
People only no automation
AI-only Platforms
Bots only no accountability
- Shared pool
- Rarely
- Inconsistent
- Usually expensive
- Quality varies
- Limited
- No
- Yes
- Configured only
- No guarantee
- Limited
- Platform only
Security and Compliance
Built for Security.
Trusted for Reliability.
Backed by SOC 2 compliance and ISO 27001 certification, so your customer data stays protected at every step.
SOC 2 · TYPE II
ISO 27001:2022
