Gorgias
Kim's Gorgias integration connects Gorgias tickets, customers, messages, tags, and assignments to Kim workflows for faster, accurate replies.
Overview
Use Gorgias in Kim to read ticket and customer history, reply, and manage the ticket fields exposed by the connection.
- Search Gorgias tickets, retrieve cases by customer, and review conversation messages.
- Find Gorgias customers and update the customer fields supported by the connection.
- Reply on a Gorgias ticket, then update its assignment, tags, fields, or spam status.
- Use available Gorgias macros, tags, users, and satisfaction surveys as response context.
What you’ll get
Build replies from ticket and customer history.
Retrieve tickets, customer cases, messages, and customer records before replying.
Reply and update Gorgias tickets.
Post a Gorgias ticket message, update fields or assignments, manage tags, or mark the ticket as spam.
Check macros, tags, users, and surveys.
Reference Gorgias macros, tags, users, and satisfaction surveys while handling a case.
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