Help Scout
Kim's Help Scout integration reads, replies to, and routes Help Scout conversations across connected mailboxes for faster, accurate support.
Overview
Use Help Scout in Kim to follow conversations across the connected mailboxes and reply from a dedicated Kim user.
- Open a Help Scout conversation and read its full message and note history.
- Reply to the customer, add an internal note, or move the conversation status.
- Assign a conversation and add or remove the tags Kim routing depends on.
- Reference the mailboxes and users available on the connected account.
What you’ll get
Work conversations without leaving Kim.
Open the Help Scout conversation, read every customer reply, agent reply, and note recorded on it, and answer from the same place your team handles the rest of the queue.
Reply from a dedicated Kim identity.
Replies and notes are posted by the Help Scout user provisioned when the account connects, so the conversation history shows exactly which messages Kim authored.
Keep routing and ownership accurate.
Assign the conversation, move its status, and add or remove the named tags Help Scout routing is built on, so a conversation Kim has handled leaves the queue cleanly.
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