Smile.io
Look up loyalty balances, VIP tiers, and reward codes, and handle supported Smile.io points requests.
Overview
Use Smile.io in Kim to read a shopper's loyalty record, explain their points and VIP tier, retrieve their reward codes, or carry out an eligible points adjustment or redemption.
- Find a loyalty customer by email and read their points balance, program state, and VIP status.
- Review the customer's points history to explain how a balance was earned or spent.
- Retrieve the reward codes issued to a customer and whether each one has been redeemed.
- Read the reward catalog, VIP tiers, and earning rules the merchant has configured.
- Adjust a supported points balance or redeem an eligible reward on the customer's behalf.
What you’ll get
Read the loyalty customer record.
Find the shopper by email and read their points balance, loyalty program state, referral link, and current VIP tier before answering a rewards question. These lookups are read-only.
Explain points history and reward codes.
Review the customer's points transactions to explain how a balance changed, and retrieve the reward codes issued to them along with whether each code has already been redeemed.
Reference the program the merchant configured.
Read the reward catalog, VIP tiers and their perks, earning rules, and the merchant's own points wording, so answers about how to earn or spend points match the configured program.
Adjust points or redeem a reward.
Credit or deduct a supported points balance with a customer-visible reason, or redeem an eligible reward on the customer's behalf. Program configuration itself is not editable through this connection.
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