Loop Returns + Kim

Move return requests forward with connected return context.

Track, annotate, process, and manage supported return workflows through Loop Returns.

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Overview

Loop Returns context, connected to Kim.

Use Loop Returns in Kim to check return and exchange status, retrieve tracking, manage notes, and carry out eligible return actions.

  1. Retrieve return status, return tracking, and exchange-order status.
  2. Read existing return notes or create a supported return note.
  3. Process, cancel, or close an eligible return.
  4. Flag a supported return for review.

Benefits

Check return and exchange status.

Retrieve return status, return tracking, and exchange-order status before explaining progress.

Read or add return notes.

Read existing return notes or add a note to the selected return.

Process, cancel, or close a return.

Process, cancel, or close an eligible return through its matching Loop action.

Flag a return for review.

Flag the return for review without changing its current state.

Connect your support stack

Ready to integrate Loop Returns?

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See what customer support looks like when humans and AI work together.

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Kim

Your End-to-End CX Partner

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