Richpanel
Kim's Richpanel integration connects Richpanel conversations, assignments, tags, and ticket updates to Kim for faster, more accurate support.
Overview
Use Richpanel in Kim to read customer conversations, reply, assign tickets, update fields, and manage tags.
- Retrieve tickets, customer-linked cases, and ticket message history.
- Create ticket messages and update supported ticket fields.
- Assign tickets and add or remove existing tags.
- List users and create supported Richpanel tags.
What you’ll get
Read Richpanel ticket history.
Retrieve a ticket, find cases linked to a customer, and read the message history before replying.
Reply, update, and assign tickets.
Reply to a Richpanel ticket, update its fields, or assign it to an available user.
Manage Richpanel ticket tags.
Add or remove ticket tags, or create a Richpanel tag when the selected case needs one.
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