AfterShip
Kim's AfterShip integration uses AfterShip shipment and return status inside customer-support workflows, keeping shoppers informed in real time.
Overview
Use AfterShip in Kim to retrieve the status reported for shipments and returns.
- Check the reported status of a supported AfterShip shipment.
- Retrieve the reported status of a supported return.
- Use the returned status to answer shipping and return questions.
What you’ll get
Bring AfterShip shipment status into the conversation.
Retrieve the shipment status reported by AfterShip while answering a delivery question.
Separate return status from shipment status.
Use the separate AfterShip return-status lookup when the customer asks about a supported return.
Use read-only shipment and return status.
AfterShip access is read-only. It does not change deliveries, update addresses, or process returns.
ClickPost
Kim's ClickPost integration tracks shipments and manages supported delivery exceptions through ClickPost, keeping customers updated in real time.
ProShip
Kim's ProShip integration retrieves ProShip tracking details directly within Kim-assisted conversations for faster, more accurate shipping answers.
Australia Post
Kim's Australia Post integration creates supported Australia Post return labels directly from Kim workflows, speeding up returns for customers.