Bring Zoho Desk history into each response.
Retrieve tickets, customer cases, messages, customer details, and department context before replying.
Zoho + Kim
Run support workflows with connected tickets, departments, and customer context.
Use Zoho Desk tickets, customers, departments, and workflow actions inside Kim.
Book a DemoOverview
Zoho context, connected to Kim.
Use Zoho Desk in Kim to read support history, reply to customers, and manage available ticket actions and transitions.
- Locate Zoho Desk tickets by search or customer and read their message history.
- Retrieve Zoho Desk customers and update the customer fields exposed by the connection.
- Respond to, assign, tag, update, close, or mark supported Zoho Desk tickets as spam.
- Review departments, macros, users, surveys, and available ticket transitions before executing a selected transition.
Benefits
Manage ticket actions and transitions.
Reply to or close a ticket, update fields, manage tags and assignments, or run an available transition.
Check departments, users, macros, tags, and surveys.
Reference Zoho Desk departments, users, macros, tags, and satisfaction surveys during triage.
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