Zoho
Kim's Zoho integration lets you use Zoho Desk tickets, customers, departments, and workflow actions directly inside Kim for faster support flows.
Overview
Use Zoho Desk in Kim to read support history, reply to customers, and manage available ticket actions and transitions.
- Locate Zoho Desk tickets by search or customer and read their message history.
- Retrieve Zoho Desk customers and update the customer fields exposed by the connection.
- Respond to, assign, tag, update, close, or mark supported Zoho Desk tickets as spam.
- Review departments, macros, users, surveys, and available ticket transitions before executing a selected transition.
What you’ll get
Bring Zoho Desk history into each response.
Retrieve tickets, customer cases, messages, customer details, and department context before replying.
Manage ticket actions and transitions.
Reply to or close a ticket, update fields, manage tags and assignments, or run an available transition.
Check departments, users, macros, tags, and surveys.
Reference Zoho Desk departments, users, macros, tags, and satisfaction surveys during triage.
Gorgias
Kim's Gorgias integration connects Gorgias tickets, customers, messages, tags, and assignments to Kim workflows for faster, accurate replies.
Zendesk
Kim's Zendesk integration brings Zendesk tickets, customer records, messages, and supported actions directly into Kim for faster, accurate replies.
Richpanel
Kim's Richpanel integration connects Richpanel conversations, assignments, tags, and ticket updates to Kim for faster, more accurate support.