Shopify
Kim's Shopify integration lets you resolve order, customer, product, inventory, and fulfillment questions using live, real-time Shopify store data.
Overview
Use Shopify data in Kim to look up commerce records and carry out eligible order actions during support conversations.
What you’ll get
Resolve order questions with current commerce context.
Pull the customer's order, fulfillment status, tracking details, and recent purchases into the conversation. Answers use records from the connected Shopify store.
Handle refunds, cancellations, and order updates.
Create eligible refunds or cancellations and update the order or customer fields exposed by Shopify.
Check product and inventory data.
Check products, availability, inventory levels, and locations before answering stock questions.
Unicommerce
Kim's Unicommerce integration lets you search orders, inspect shipping packages, and manage supported order changes directly in Unicommerce.
InfoPlus
Kim's InfoPlus integration brings item, inventory, and warehouse order lookups directly into Kim-assisted support for faster, accurate answers.
Gorgias
Kim's Gorgias integration connects Gorgias tickets, customers, messages, tags, and assignments to Kim workflows for faster, accurate replies.