Shopify

Kim's Shopify integration lets you resolve order, customer, product, inventory, and fulfillment questions using live, real-time Shopify store data.

Overview

Use Shopify data in Kim to look up commerce records and carry out eligible order actions during support conversations.

Find orders, fulfillment status, and tracking details while answering a customer.
Look up customer records, recent purchases, products, and availability.
Create eligible refunds, cancellations, draft orders, and supported order updates.
Reference inventory items, levels, and locations configured in Shopify.

Resolve order questions with current commerce context.
Pull the customer's order, fulfillment status, tracking details, and recent purchases into the conversation. Answers use records from the connected Shopify store.
Handle refunds, cancellations, and order updates.
Create eligible refunds or cancellations and update the order or customer fields exposed by Shopify.
Check product and inventory data.
Check products, availability, inventory levels, and locations before answering stock questions.

Kim's Unicommerce integration lets you search orders, inspect shipping packages, and manage supported order changes directly in Unicommerce.

Kim's InfoPlus integration brings item, inventory, and warehouse order lookups directly into Kim-assisted support for faster, accurate answers.

Kim's Gorgias integration connects Gorgias tickets, customers, messages, tags, and assignments to Kim workflows for faster, accurate replies.