KIM STORIES

Real BrandsReal Results

Kahawa 1893

How Kahawa 1893 Got 68% Faster Support with kim.cc

After Shark Tank sent customer inquiries soaring, Kahawa 1893 brought in three kim.cc agents to take support off the ops team's plate — without losing the brand's voice.

FIRST RESPONSE TIME

68% faster

RESOLUTION TIME

40% faster

Wellness Beverage

How kim.cc Helped TRIP Drinks Scale CX Support

After internal team changes caused support backlogs to grow, TRIP brought in kim.cc to restore fast, high-quality customer support — without losing the brand's voice.

FIRST RESPONSE TIME

50% faster

RESOLUTION TIME

50% faster

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