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Checkout Champ

Kim's Checkout Champ integration looks up customers, orders, charges, and subscriptions, then resolves supported refund, cancellation, pause, and address requests within Kim.

Overview

Use Checkout Champ in Kim to find the customer behind a ticket, explain their orders and charges, and make eligible subscription, refund, and order changes.

What you’ll get

  • Start from the right Checkout Champ customer.

    Find the customer by the ticket email, checking every matching record, or fall back to an order ID from the message.

  • Explain every order and charge.

    Show fulfillment status, tracking number, and carrier, and label each charge as a first order, upsell, or rebill so billing questions get a clear answer.

  • Resolve subscription, refund, and order changes.

    Cancel, pause, or update a subscription, refund an order, charge, or subscription, and cancel or re-address an order still on hold, with a note left on the customer.