Zendesk
Kim's Zendesk integration brings Zendesk tickets, customer records, messages, and supported actions directly into Kim for faster, accurate replies.
Overview
Use Zendesk in Kim to read ticket and customer history, reply, and manage the ticket fields exposed by the connection.
- Search Zendesk tickets, retrieve a customer's cases, and read conversation messages.
- Find Zendesk customer records and update the customer fields exposed by the connection.
- Post a Zendesk ticket message and manage supported ticket fields, assignments, tags, or spam status.
- Reference Zendesk groups, users, tags, and satisfaction surveys when organizing a case.
What you’ll get
Read Zendesk ticket and customer history.
Retrieve tickets, messages, customer cases, and customer records before replying.
Reply and update Zendesk tickets.
Post a Zendesk ticket message, update fields or assignments, manage tags, or mark the ticket as spam.
Check groups, users, tags, and surveys.
Reference Zendesk groups, users, tags, and satisfaction surveys when routing a case.
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