Top Benefits of Hiring a Customer Support Representative for After-Hours Coverage | KIMCC
Benefits of Hiring a Customer Support Representative for After-Hours Coverage
In today’s always-on economy, customer queries don’t wait for business hours. They ping in at 11:30 PM, during binge-watching breaks, or just before bed. If your brand isn’t available when customers need help most, you’re not just losing questions, you’re losing conversions, loyalty, and