“This product is amazing… but the customer service? Absolute nightmare.” Sound familiar? We’ve all seen (or maybe written) reviews like that. And in 2025, where one viral Reddit thread or Trustpilot rant can dent your entire business, poor support isn't just a bad look, it’s a
Hiring customer support reps might sound like a job for a full-blown HR team. But for most early-stage startups, that luxury doesn’t exist. Resources are tight, headcounts are lean, and speed is everything. The good news? Some of the best customer service teams in fast-growing startups were built without
Your peak season can make or break your entire year. Most e-commerce brands spend weeks perfecting ad campaigns, prepping inventory, and building up excitement for the big sale. But when the orders start flowing in, one critical piece often falls apart - customer support. Hiring customer support that can scale
You can build the sleekest product, the flashiest ad campaign, and the most viral brand, but if your customer support is broken, it will catch up with you. And when it does, it’s not just about fixing tickets. It’s about losing trust, sales, and sometimes the entire business.
If you're running an online business, especially on platforms like Shopify, you’ve likely hit this moment: “Do I hire a customer support agent… or do I automate with AI?” It’s a real question. One that gets trickier as you grow. Because support isn’t just about
Because polite isn’t enough anymore. When a customer contacts your support team, they’re not just looking for answers, they’re judging your brand. One clumsy interaction, and you might lose a sale, or worse, a loyal customer. That’s why hiring the right support agents isn’t just
Hiring customer support shouldn’t feel like a luxury or a risk. Whether you're launching your Shopify brand or scaling post-product-market fit, building a smart support budget is one of the most strategic moves you can make. Many eCommerce brands either overspend on full-time agents or underinvest in
When you first launch an online store, you're wearing all the hats: founder, marketer, inventory manager, and yes, customer support agent. At first, it works. You reply to every email, manage DMs, and solve shipping issues with a smile (or a deep sigh). But as your business grows,
Top Benefits of Hiring a Customer Support Representative for After-Hours Coverage | KIMCC
In today’s always-on economy, customer queries don’t wait for business hours. They ping in at 11:30 PM, during binge-watching breaks, or just before bed. If your brand isn’t available when customers need help most, you’re not just losing questions, you’re losing conversions, loyalty, and
Customer support isn’t just about solving problems. It’s about how those problems get solved, under pressure, often with incomplete context, and in a tone that reflects your brand. That’s why hiring for this role requires more than surface-level questions. The right rep doesn’t just know how
Introduction Running a Shopify store in 2025 isn’t what it used to be. With customer expectations rising, competition getting sharper, and tools evolving faster than ever, simply having a great product isn't enough. Today's successful Shopify merchants are those who operate with precision, agility, and
👋 Hey Shopify Founder, Thinking of Outsourcing Support? Running a business today, especially an eCommerce or SaaS startup, means juggling a hundred priorities: marketing, product, hiring, scaling, operations… and oh yeah, keeping your customers happy. Let’s be honest: support is rarely anyone’s favorite job. It eats up your time,