A successful e-commerce or DTC brand hinges on exceptional customer experience (CX). But as your business scales, your in-house agents often get bogged down with administrative tasks (think order processing, and inventory management)

As an entrepreneur building your DTC brand, you understand the value of time. You juggle marketing, product development, and customer support, all while dreaming of scaling your Shopify store. But wearing all the

Where do you start when hiring a Virtual Assistant? This comprehensive guide explores everything you need to know about hiring VAs for customer support, from understanding your needs to building a successful remote

For DTC brands customer support can’t be overlooked anymore. It's the frontline that builds trust, fosters loyalty, and ultimately drives sales. However, with limited resources and the ever-growing demands of

Building a successful Direct-to-Consumer (DTC) brand rests on exceptional customer support. Yet, many brands struggle with transparency and true collaboration with their outsourced customer service teams. The result? Frustrated customers, siloed information, and