How to use a AI tool on Gorgias

Overcome support overload! Gorgias virtual assistants automate tasks, improve CSAT & reduce costs for DTC brands. Learn how to win with chatbots & more!

How to retain brand voice during complex queries

Conquer complex DTC customer queries! ✅ Learn how to craft a consistent brand voice that builds trust & loyalty, even for tricky questions. #customerloyalty #brandvoice #DTCmarketing

Comprehensive Checklist for Onboarding a Customer Support Agent

Boost DTC customer support & loyalty! ✅ Our guide provides steps & checklists to onboard & train agents for success. Improve CSAT & retention. #customerservice #onboarding

Manage your Shopify Virtual Assistants effectively: A comprehensive checklist

Running a successful DTC (Direct-to-Consumer) brand requires wearing many hats. From product development to marketing and customer service, CEOs and CXOs constantly juggle priorities. This is where Shopify virtual assistants (VAs) come in. By delegating tasks to skilled VAs, DTC brand owners can free up valuable time to focus on

How to hire a Virtual Assistant for your Shopify platform

Customer service is the cornerstone of any successful DTC brand. Imagine this: Your DTC brand on Shopify is booming. Orders are pouring in, and your products are flying off the shelves. But with this exciting growth comes a new challenge – managing an ever-increasing volume of customer inquiries. You know that

How to Leverage Automation to Personalise Customer Service in Your Business

In the age of Direct-to-Consumer (DTC) brands, customer experience reigns supreme. Gone are the days of generic interactions with faceless corporations. Today's consumers crave a personalized touch, a sense of connection that fosters brand loyalty. But how can DTC brands, often operating with lean teams, deliver exceptional service

5 Customer Service Elements That Shouldn't Be Automated in DTC Brands

In the age of automation, DTC (direct-to-consumer) brands are constantly seeking ways to streamline operations and improve efficiency. Customer service automation has emerged as a powerful tool, offering faster response times and reduced costs. However, completely automating the customer experience can backfire. While automation offers significant benefits, there are certain

5 Questions to ask in customer support agent interviews

Customer service interview questions are your key to identifying stellar candidates who can navigate complex situations, diffuse frustration, and leave a lasting positive impression on your customers. But with a saturated talent pool, how do you unearth the gems who truly understand the essence of exceptional customer service? What is

10 Ways Customer Support Becomes Your Secret Weapon for DTC Brand Growth

Customer experience is king in the competitive world of Direct-to-Consumer (DTC) e-commerce. The significance of establishing trust and loyalty online is underscored by the startling statistic that 86% of consumers [Source: Zendesk] are willing to pay extra for an excellent customer experience. However, DTC brands confront a distinct difficulty because

How to Assess Customer Service Agents: A Comprehensive Checklist for DTC Brands

Customer service is a battleground in the competitive world of Direct-to-Consumer (DTC) brands. It's the frontline where customer satisfaction is won or lost, directly impacting brand loyalty and revenue. To excel in this arena, you need exceptional customer service agents – empathetic and resourceful individuals who navigate customer queries

How to choose the right agency for your e-commerce/DTC customer support

A successful e-commerce or DTC brand hinges on exceptional customer experience (CX). But as your business scales, your in-house agents often get bogged down with administrative tasks (think order processing, and inventory management) instead of focusing on building customer relationships. This can lead to a frustrating situation: * 30% of their

Common Mistakes to Avoid when Hiring a Virtual Assistant

As an entrepreneur building your DTC brand, you understand the value of time. You juggle marketing, product development, and customer support, all while dreaming of scaling your Shopify store. But wearing all the hats can lead to burnout and hinder your growth. Every minute you spend on administrative tasks or