Did you know that 73% of online shoppers expect brands to reply within 10 minutes of sending a message? In the fast-paced world of e-commerce, that kind of speed can make or break a customer’s experience. With support tickets pouring in across email, chat, and social channels, it’s
Hiring a Virtual Assistant isn’t like hiring a traditional employee. They don’t sit in your office, absorb your company culture by default, or pick up processes through casual conversations. Success with a VA depends on how well you define their role, communicate, and set them up for success.
Running a Shopify store is exciting, but it comes with a long list of responsibilities. From managing products, marketing campaigns, inventory, and fulfillment to handling unexpected issues, founders can easily get overwhelmed. Among all these tasks, customer support is often the most time-consuming yet critical function. Slow responses, repetitive queries,