Hiring customer support shouldn’t feel like a luxury or a risk. Whether you're launching your Shopify brand or scaling post-product-market fit, building a smart support budget is one of the most strategic moves you can make. Many eCommerce brands either overspend on full-time agents or underinvest in
When you first launch an online store, you're wearing all the hats: founder, marketer, inventory manager, and yes, customer support agent. At first, it works. You reply to every email, manage DMs, and solve shipping issues with a smile (or a deep sigh). But as your business grows,
Top Benefits of Hiring a Customer Support Representative for After-Hours Coverage | KIMCC
In today’s always-on economy, customer queries don’t wait for business hours. They ping in at 11:30 PM, during binge-watching breaks, or just before bed. If your brand isn’t available when customers need help most, you’re not just losing questions, you’re losing conversions, loyalty, and
Customer support isn’t just about solving problems. It’s about how those problems get solved, under pressure, often with incomplete context, and in a tone that reflects your brand. That’s why hiring for this role requires more than surface-level questions. The right rep doesn’t just know how
Introduction Running a Shopify store in 2025 isn’t what it used to be. With customer expectations rising, competition getting sharper, and tools evolving faster than ever, simply having a great product isn't enough. Today's successful Shopify merchants are those who operate with precision, agility, and
👋 Hey Shopify Founder, Thinking of Outsourcing Support? Running a business today, especially an eCommerce or SaaS startup, means juggling a hundred priorities: marketing, product, hiring, scaling, operations… and oh yeah, keeping your customers happy. Let’s be honest: support is rarely anyone’s favorite job. It eats up your time,
Last Updated: October 2025 If you run an ecommerce or D2C business, following up with customers, especially those who have abandoned their carts, can drive real revenue. But here’s the catch: the moment calls enter the picture, many brands freeze. “Is it even legal to call customers who didn’
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