10 Best Customer Support Outsourcing Companies in 2025

👋 Hey Shopify Founder, Thinking of Outsourcing Support?

Running a business today, especially an eCommerce or SaaS startup, means juggling a hundred priorities: marketing, product, hiring, scaling, operations… and oh yeah, keeping your customers happy.

Let’s be honest: support is rarely anyone’s favorite job. It eats up your time, pulls you deep into day-to-day issues, and distracts from where you really want to focus: growth.

But when support starts consuming more of your time than your product or strategy, it’s a signal to outsource.

When done right, outsourcing support is:

• More cost-effective than hiring full-time staff
• Available 24/7 without burning you out
• Delivered by trained, experienced agents
• Easy to scale up or down as your ticket volume shifts
• A liberator—freeing your internal team to think long-term

In 2025, outsourcing isn’t just for large enterprises. Startups, SaaS founders, and multi-channel eCommerce stores are all using it to deliver consistent, professional, and scalable support—without missing a beat.

But with so many providers out there, how do you find the one that fits your stage, budget, and business type? Well, that’s exactly what this guide is for.

Table of Contents

Top 10 Shopify-Friendly Outsourcing Companies

Detailed Breakdown of Each Company

Right Time to Outsource Customer Support

Things to Know Before You Outsource

Final Thoughts

Here’s a quick glance at the 10 best options if you’re running a Shopify brand in 2025:

Top 10 Shopify brands

1) Helpware

Helpware shines when you want a fully integrated team that operates like an extension of your brand. From support macros to custom policies, they tailor everything around how your store operates.

Highlights:

• Dedicated agents trained in your tone and SOPs
• Shopify, Gorgias, Re:amaze, and email/chat support
• Multichannel & multilingual coverage
• Clear pricing based on usage and team size

Best for brands with high order volume or unique workflows.

2) TalentPop

If you’re using tools like Klaviyo, Gorgias, or Postscript, TalentPop probably already has agents trained on them. Their strength is pairing small-to-mid-sized brands with reps who get the DTC space.

Why it works:

• US-based and offshore agent mix
• CX agents familiar with Shopify-specific tools
• Easy onboarding and live performance tracking
• Weekly agent training + QA

Ideal for fast-growing brands that need high-performing CX support.

3) PartnerHero

This one’s for brands that care deeply about who represents them. PartnerHero has a reputation for treating its people exceptionally well — which means they attract and retain great talent.

Standout features:

• Culture-first hiring
• High agent retention = consistent quality
• Shopify, Zendesk, Gorgias support
• Transparent flat-rate pricing

Perfect for brands with a strong sense of community and tone.

4) Kim.cc

Kim.cc isn't your average BPO. You only pay when your customers’ tickets are resolved, no hourly billing, no bloated retainers. Plus, a layer of AI ensures speed and accuracy.

Why it’s unique:

• Pay-per-resolution = cost linked to results Kim.cc isn't your average BPO. You only pay when your customers’ tickets are resolved — no hourly billing, no bloated retainers. Plus, a layer of AI ensures speed and accuracy.
• AI + human agents blended support
• Scales with ticket volume
• Free 15-day trial, no commitment

Best for lean teams who want reliable, flexible support that grows with them.

5) LTVplus

LTVplus goes beyond traditional support — they help increase LTV by training agents on upselling, retention strategies, and more. They’re especially helpful during product launches and BFCM.

Perks:

• Dedicated CX agents + revenue assistants
• Shopify, WooCommerce, and Amazon support
• Optional email marketing & chat selling
• Global support

Great if your support team also doubles as sales.

6) Simplr

Simplr is perfect when your volume spikes randomly — during launches, PR drops, or surprise sales. You don’t need to commit to a monthly seat, and their team can step in immediately.

Features:

• Elastic CX: pay only when you need it
• 24/7 global response network
• Smart routing and automation tools
• No long-term contracts

Great backup for your internal team.

7) SupportNinja

SupportNinja is built for high-growth eCom stores that want custom integrations, dashboards, and workflows. If your store uses a stack of tools, they’ll fit in seamlessly.

Benefits:

• Shopify + tech integrations
• Multichannel support (chat, email, SMS)
• SLA-backed performance
• Real-time reporting

Best for brands scaling internationally.

8) Influx

Need to go live quickly? Influx gets your support live in a few days. They’re great for flash sales or short-term coverage but can also scale into longer-term support.

Why it stands out:

• Setup in 7 days or less
• Available 24/7 across time zones
• Shopify-trained reps
• Flat pricing per conversation

Useful for busy periods, sudden growth, or short-term needs.

9) Simplify

Simplify helps smaller Shopify stores explore outsourcing without a huge commitment. You get personal onboarding, flexible pricing, and access to agents trained in Shopify basics.

Pros:

• Great starter plans
• One-on-one onboarding
• Real Shopify experience
• No fluff, just support

Best for smaller brands taking the first outsourcing step.

10) eDesk Outsourced

If you sell on Shopify and also list on Amazon, eBay, etc., eDesk Outsourced brings it all into one inbox. They manage conversations, reviews, and returns across every marketplace.

Features:

• Unified inbox across platforms
• Shopify, Amazon, Walmart, Etsy integrations
• SLA-based support
• Easy dashboard to manage everything

Great for omnichannel sellers.


When’s the Right Time to Outsource Customer Support?

If you’re reading this, chances are you’ve already felt the pinch, too many support tickets, not enough hands on deck. But how do you know if it’s really time to outsource?

One clear sign is when support starts eating into your growth time. If you or your core team are stuck answering “where’s my order?” emails instead of optimizing ads or building new product pages, it’s time to delegate.

Another clue? Rising ticket volume that’s hard to manage during product launches, sales, or the holiday season. If your response times are slipping or your reviews mention poor support, you're not just losing time, you’re losing trust.

Outsourcing also makes sense when you're expanding internationally. As orders grow across time zones, so does the expectation of 24/7 support. A good outsourcing partner can help you deliver that without hiring across continents.

Still on the fence? Start small. Many Shopify brands begin with just one channel, like live chat, and scale as needed. Some partners even offer no-commitment trials so you can test the waters risk-free.

Ultimately, the “right” time to outsource isn’t just when you’re overwhelmed, it’s when you realize support should be a strength, not a stressor. And the sooner you shift focus from inbox chaos to customer experience strategy, the better your brand will scale.

Things to Know Before You Outsource

Not all support needs are equal. Here are 6 key factors to consider before outsourcing:

1. Ticket Volume – Are you handling 20 tickets a day or 2,000? Some companies are better at scale.
2. Language Needs – Serving international customers? Make sure your partner supports those regions and languages.
3. Product Complexity – Selling skincare is different from selling custom tech. Pick a partner that understands your domain.
4. Budget – Are you okay with per-agent pricing, or do you prefer per-ticket/pay-per-resolution like Kim.cc?
5. Compliance – If you’re handling personal data, GDPR/CCPA/PCI/HIPAA compliance matters. Ask about certifications.

Tool Integration – Does your support partner plug easily into Gorgias, Zendesk, Shopify Inbox, etc.?

Final Thoughts

You don’t need a 50-person internal team to offer great customer service. Outsourcing — especially with Shopify-savvy partners — lets you grow faster, save time, and focus on building your brand.
Whether you want 24/7 chat support, multilingual coverage, or AI-enhanced agents, there’s a partner out there.

If you’re looking to test the waters, Kim.cc offers a 15-day free trial — no commitments, no minimums, just support that works.

Ready when you are.